Terms of Use

1. Acceptance of Terms

Your use of www.junglore.com and any services or tools available on it constitutes your unconditional acceptance of these Terms, together with our Privacy Policy and Disclaimer, which are incorporated herein by reference. These Terms apply to all visitors, registered users, and anyone who books an expedition through our platform.

CloudsAvenue TechSolutions LLP reserves the right to update or modify these Terms at any time without prior notice. The 'Last Updated' date at the top of this document reflects any revisions. Continued use of our platform following any changes constitutes your acceptance of the revised Terms.

2. Eligibility

To use our platform and book expeditions through www.junglore.com, you must:

• Be at least 18 years of age, or be accompanied by a parent or legal guardian who agrees to these Terms on your behalf
• Have the legal capacity to enter into a binding contract under applicable Indian law
• Not be barred from receiving services under any applicable law or regulation

By using our platform, you represent and warrant that you meet all eligibility requirements stated above.

3. Account Registration & User Responsibilities

To access booking features and personalised recommendations on www.junglore.com, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your login credentials confidential and not share them with any third party
• Notify us immediately at www.junglore.com if you suspect any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

CloudsAvenue TechSolutions LLP reserves the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in any activity that is unlawful or harmful to our platform or other users.

4. Safari Bookings & Reservations

4.1 Booking Process

All safari bookings made through www.junglore.com are subject to availability, applicable government regulations, and park authority approvals at the time of confirmation. A booking confirmation sent to your registered email constitutes acceptance of your reservation, but does not guarantee access to a specific gate, zone, or area of the wildlife reserve.

4.2 Accuracy of Booking Information

You are responsible for ensuring that all information submitted during the booking process — including traveller names, ID details, travel dates, and contact information — is accurate and complete. CloudsAvenue TechSolutions LLP shall not be liable for any booking errors, permit rejections, or denied entry arising from inaccurate information provided by the user.

4.3 Pricing & Payment

All prices displayed on www.junglore.com are in Indian Rupees (INR) unless stated otherwise, and are inclusive of applicable taxes unless explicitly noted. We reserve the right to modify pricing at any time prior to booking confirmation. Payment must be completed in full at the time of booking. We use secure third-party payment gateways and do not store card or payment information on our servers.

4.4 Booking Modifications

Requests to modify a confirmed booking (change of dates, gate, or number of travellers) are subject to availability and may attract additional charges. Modification requests must be submitted through www.junglore.com and are not guaranteed to be accommodated.

5. Cancellations & Refunds

5.1 User-Initiated Cancellations

Cancellations made by the user are subject to our cancellation policy as communicated at the time of booking. Refund eligibility and amounts depend on the notice period provided before the expedition date:

• Cancellations made 30 or more days prior to the expedition date may be eligible for a full or partial refund, subject to applicable processing fees.
• Cancellations made between 15 and 29 days prior to the expedition date may attract a cancellation charge of up to 50% of the total booking value.
• Cancellations made fewer than 15 days before the expedition date will generally not be eligible for a refund.

All refund requests must be submitted through www.junglore.com. Approved refunds will be processed within 7–10 business days to the original payment method.

5.2 Company-Initiated Cancellations

CloudsAvenue TechSolutions LLP reserves the right to cancel or reschedule bookings due to adverse weather conditions, forest department closures, wildlife conservation advisories, force majeure events, or any other circumstances beyond our reasonable control. In such cases, we will endeavour to provide a full refund or a suitable alternative booking option.

5.3 No-Shows

Users who fail to arrive at the designated safari gate or departure point on the confirmed date and time, without prior notification, will be treated as a no-show and will not be eligible for a refund.

6. AI Gate Prediction Tool – Terms of Use

Junglore's AI-powered gate recommendation tool is provided as a supplementary planning aid to enhance your safari experience. By using this tool, you agree to the following:

• The tool's suggestions are based on historical data, seasonal patterns, and algorithmic modelling, and do not constitute a guarantee of wildlife sightings, gate availability, or optimal conditions.
• You acknowledge that wildlife behaviour and park conditions are inherently unpredictable and may differ from the tool's predictions.
• You agree not to rely solely on AI-generated recommendations for making booking decisions and accept full responsibility for your choices.
• You will not attempt to reverse-engineer, copy, scrape, or exploit the AI tool or its underlying models for any commercial or non-commercial purpose.
• CloudsAvenue TechSolutions LLP shall not be held liable for any loss, dissatisfaction, or unmet expectations resulting from reliance on AI-generated gate recommendations.

7. User Conduct & Prohibited Activities

By using www.junglore.com, you agree not to:

• Use the platform for any unlawful, fraudulent, or unauthorised purpose
• Submit false, misleading, or incomplete information during registration or booking
• Attempt to gain unauthorised access to any part of our website, servers, or databases
• Engage in web scraping, data mining, or use automated bots on our platform without express written consent
• Post or transmit any content that is defamatory, obscene, threatening, or infringes upon the rights of any third party
• Impersonate any person, entity, or CloudsAvenue TechSolutions LLP representative
• Use the platform in any manner that could damage, disable, or impair the functionality of the website or the AI prediction tool
• Reproduce, sell, or commercially exploit any content, data, or tools from www.junglore.com without authorisation

Violation of these conditions may result in immediate suspension of your account, cancellation of bookings without refund, and legal action as deemed appropriate.

8. Intellectual Property

All content, branding, design elements, logos, software, AI tools, text, images, and data available on www.junglore.com are the exclusive intellectual property of CloudsAvenue TechSolutions LLP or its licensors, and are protected under applicable Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use www.junglore.com solely for personal, non-commercial purposes related to planning and booking wildlife expeditions. Any other use — including reproduction, distribution, or modification of our content — is strictly prohibited without prior written consent from CloudsAvenue TechSolutions LLP.

9. Third-Party Services & Links

Our platform may contain links to or integrations with third-party websites, payment gateways, accommodation providers, and park authority portals. CloudsAvenue TechSolutions LLP does not endorse or assume responsibility for the content, policies, or practices of any third-party service. Your interactions with third-party services are solely between you and those parties, and are governed by their respective terms and privacy policies.

10. Wildlife Safety & Participation in Expeditions

Participation in wildlife safaris involves inherent risks associated with natural environments and encounters with wild animals. By booking through www.junglore.com, you acknowledge and accept the following:

• You participate in all expeditions at your own risk and responsibility.
• You agree to follow all safety instructions, guidelines, and protocols issued by Junglore's expedition team, forest department officials, and park authorities at all times.
• You will not engage in any activity that disturbs, provokes, feeds, or harms wildlife or the natural habitat.
• You will not trespass beyond designated safari zones, tracks, or boundaries.
• CloudsAvenue TechSolutions LLP and the Junglore brand shall not be liable for any injury, illness, loss of life, property damage, or any other harm arising from participation in an expedition.

Junglore strongly recommends that all participants obtain adequate travel and medical insurance covering wildlife expedition activities prior to their safari.

11. Limitation of Liability

To the fullest extent permitted by applicable law, CloudsAvenue TechSolutions LLP, its directors, employees, partners, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or services
• Loss of data, revenue, profits, or business opportunities resulting from reliance on our AI gate prediction tool or any content on www.junglore.com
• Any interruption, suspension, or termination of our platform or services
• Any acts or omissions of third-party service providers, park authorities, or forest departments
• Any personal injury, illness, or loss arising from participation in wildlife expeditions

Our total aggregate liability in connection with any claim arising under these Terms shall not exceed the amount paid by you for the specific booking to which the claim relates.

12. Indemnification

You agree to indemnify, defend, and hold harmless CloudsAvenue TechSolutions LLP, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of or access to www.junglore.com
• Your violation of these Terms or any applicable law or regulation
• Your provision of false, inaccurate, or misleading information
• Your conduct during any wildlife expedition booked through our platform

13. Disclaimer of Warranties

www.junglore.com and all services, tools, and content offered through our platform are provided on an 'as is' and 'as available' basis, without any warranties of any kind, express or implied. CloudsAvenue TechSolutions LLP makes no representations or warranties regarding:

• The accuracy, completeness, or reliability of any content or AI-generated recommendations on our platform
• The uninterrupted, error-free, or secure operation of the website
• The fitness of our services for any particular purpose
• The availability of specific safari gates, zones, or wildlife at any given time

14. Force Majeure

CloudsAvenue TechSolutions LLP shall not be held liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, government actions, park closures, pandemics, civil unrest, strikes, or any other force majeure event. In such cases, we will endeavour to notify affected users promptly and offer appropriate alternatives or refunds where applicable.

15. Termination

CloudsAvenue TechSolutions LLP reserves the right to suspend or terminate your access to www.junglore.com and cancel any pending bookings, with or without notice, if you are found to be in violation of these Terms or if we reasonably believe your use poses a risk to other users, our platform, or third parties. Upon termination, your right to use the platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue to apply.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms or your use of www.junglore.com shall be resolved as follows:

• The parties shall first attempt to resolve the dispute amicably through good-faith negotiations within 30 days of notice of the dispute.
• If not resolved through negotiation, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra.
• The language of arbitration shall be English, and the arbitral award shall be final and binding on both parties.

Nothing in this clause shall prevent CloudsAvenue TechSolutions LLP from seeking urgent interim relief from a competent court.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and CloudsAvenue TechSolutions LLP with respect to your use of www.junglore.com and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

19. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, please reach out to us through:

Junglore – A Flagship Brand of CloudsAvenue TechSolutions LLP
Website: www.junglore.com
Email: [email protected]