Refund Policy

1. Refund Summary

The following table provides an at-a-glance overview of our refund structure based on the notice period provided before your expedition date:

All cancellation requests must be submitted in writing through www.junglore.com. The notice period is calculated from the date and time the written cancellation request is received by CloudsAvenue TechSolutions LLP, not from the date of booking.

2. User-Initiated Cancellations

2.1 Cancellation 50 or More Days Before the Expedition

Guests who cancel their booking 50 or more calendar days before the confirmed expedition date are entitled to a full refund of the total amount paid, with no deductions. This includes the base safari fee, any add-on services booked through the Platform, and applicable taxes. No cancellation fee or processing charge is applicable for cancellations in this window. Refunds will be credited to the original payment method within 7–10 business days of confirmation of the cancellation request.

2.2 Cancellation Between 30 and 49 Days Before the Expedition

Guests who cancel between 30 and 49 calendar days before the expedition date are eligible for a partial refund of 75% of the total booking value. A processing and administrative fee of 25% of the total booking amount will be retained by CloudsAvenue TechSolutions LLP to cover operational costs, third-party permit charges, and administrative overheads already incurred at the time of cancellation.

Refunds in this window will be processed within 7–10 business days of confirmation of the cancellation request.

2.3 Cancellation Between 15 and 29 Days Before the Expedition

Guests who cancel between 15 and 29 calendar days before the expedition date are eligible for a refund of 50% of the total booking value. A cancellation charge of 50% will be levied to offset costs already committed to forest department permits, accommodation reservations, transport arrangements, and expedition staffing.

Refunds in this window will be processed within 7–10 business days of confirmation of the cancellation request.

2.4 Cancellation Fewer Than 15 Days Before the Expedition

Cancellations received fewer than 15 calendar days before the expedition date are not eligible for a refund. By this stage, expedition resources, permits, staffing, and partner commitments have been fully deployed, and the costs cannot be recovered. We strongly recommend guests obtain comprehensive travel insurance to cover last-minute cancellations in such circumstances.

2.5 No-Shows

A no-show occurs when a guest fails to present themselves at the confirmed safari gate or departure point on the scheduled expedition date and time, without prior written notification of cancellation. No-shows are not eligible for a refund under any circumstances. If you anticipate being unable to attend, please contact us as early as possible through www.junglore.com so we can assess applicable options.

3. Company-Initiated Cancellations & Rescheduling

3.1 Cancellation by Junglore

CloudsAvenue TechSolutions LLP reserves the right to cancel a confirmed booking under exceptional circumstances, including but not limited to:

• Adverse or dangerous weather conditions rendering the safari unsafe
• Forest department or park authority closures, conservation advisories, or government directives
• Natural disasters, floods, wildfires, or force majeure events
• Unforeseen operational emergencies or safety concerns

In the event of a company-initiated cancellation, guests will be entitled to either a full refund of the total amount paid or the option to reschedule to an alternative expedition date, subject to availability. We will notify affected guests as promptly as possible and endeavour to provide at least 7 days' advance notice where circumstances permit.

3.2 Rescheduling by Junglore

Where CloudsAvenue TechSolutions LLP is required to reschedule an expedition (e.g., due to park zone reassignment, weather-related delays, or permit reallocation), we will offer guests the choice of:

• Accepting the rescheduled expedition date at no additional charge
• Transferring the booking to an alternative available date of the guest's choosing, subject to availability and any applicable price difference
• Receiving a full refund of the total amount paid if neither rescheduled option is acceptable

4. Partial Cancellations & Group Bookings

4.1 Partial Cancellations

If a booking covers multiple travellers and only some members of the group wish to cancel, the cancellation will be treated as a partial cancellation. The refund applicable to the cancelling members will be calculated on a per-person basis in accordance with the standard refund tiers set out in Section 1, based on the notice period at the time the partial cancellation request is received.

Please note that partial cancellations may affect group-rate pricing. If the remaining group size falls below the minimum required for a group discount, CloudsAvenue TechSolutions LLP reserves the right to adjust the pricing for remaining travellers accordingly.

4.2 Group Bookings (8 or More Guests)

Group bookings of 8 or more guests are subject to a separate group cancellation policy, which will be communicated at the time of booking confirmation. In general, group bookings may require a non-refundable deposit, and different cancellation timelines may apply. Please refer to your group booking confirmation email or contact us at www.junglore.com for specific terms applicable to your group reservation.

5. Add-On Services & Ancillary Charges

Refund eligibility for add-on services booked through the Platform — including but not limited to specialised safari vehicles, expert naturalist guides, photography permits, luxury accommodation upgrades, and meal packages — is subject to the same cancellation tiers as the primary expedition booking.

However, certain third-party add-ons (such as accommodation bookings with external partners or specialised equipment rentals) may be governed by the refund policies of the respective service providers. In such cases, we will communicate the applicable third-party refund terms at the time of booking. CloudsAvenue TechSolutions LLP will not be liable for refusals of refund by third-party service providers acting under their own policies.

6. Force Majeure & Exceptional Circumstances

In exceptional circumstances beyond the reasonable control of either party — including pandemics, epidemics, government travel bans, national emergencies, or acts of God — CloudsAvenue TechSolutions LLP will endeavour to offer affected guests the most equitable resolution available, which may include:

• Full credit vouchers valid for 12 months from the original expedition date, redeemable against any future Junglore booking
• Rescheduling to an alternative date at no additional charge, subject to availability
• Partial or full refunds at our discretion, taking into account costs already incurred

Requests for refunds under force majeure circumstances must be submitted in writing with supporting documentation (e.g., government travel advisories, medical certificates) through www.junglore.com. Each case will be assessed individually and fairly.

7. How to Request a Refund

7.1 Submitting a Cancellation & Refund Request

All refund requests must be initiated by the primary account holder who made the booking. To request a cancellation and refund:

• Log in to your account at www.junglore.com and navigate to 'My Bookings'
• Select the booking you wish to cancel and submit a cancellation request
• Alternatively, contact our support team through the contact form available at www.junglore.com
• Provide your booking reference number, registered email address, and the reason for cancellation

The cancellation and refund request will be acknowledged within 48 hours of receipt. The applicable refund tier will be determined based on the date and time the request is received.

7.2 Refund Processing Timeline

Once a refund has been approved, it will be processed within 7–10 business days. The refund will be credited to the original payment method used at the time of booking:

• Credit or debit card payments: refunded to the original card within 7–10 business days (subject to your bank's processing time)
• Net banking or UPI payments: refunded to the originating bank account within 7–10 business days
• Wallet or third-party payment gateway payments: refunded to the original wallet or account within 7–10 business days

CloudsAvenue TechSolutions LLP is not responsible for delays caused by the user's bank, card issuer, or payment gateway beyond our control. If you do not receive your refund within 15 business days of approval, please contact us through www.junglore.com with your refund reference number.

7.3 Refund Currency

All refunds will be processed in Indian Rupees (INR) to the original payment method. CloudsAvenue TechSolutions LLP shall not be responsible for any foreign exchange losses or conversion charges incurred by international guests as a result of the refund.

8. Non-Refundable Items

The following charges are non-refundable under all circumstances, irrespective of the notice period provided:

• Forest department permit fees and government levies, once issued and confirmed by the relevant authority
• Non-refundable deposits specified at the time of group booking confirmation
• Convenience fees, platform transaction charges, or payment gateway fees charged at the time of booking
• Any third-party service charges that have been explicitly communicated as non-refundable at the time of booking
• Costs associated with add-on services where the relevant third-party provider's own non-refundable policy applies

9. Booking Modifications vs. Cancellations

A booking modification (change of date, gate, zone, or number of travellers) is distinct from a cancellation and is subject to separate modification terms communicated at the time of the modification request. A modification does not reset the cancellation notice period — the original booking date remains the reference point for calculating refund eligibility if a subsequent cancellation is requested.

Modification requests are subject to availability and may attract an administrative fee. All modification requests must be submitted through www.junglore.com.

10. Disputes & Escalation

If you disagree with a refund decision made by CloudsAvenue TechSolutions LLP, you may escalate your concern by contacting our Grievance Officer through www.junglore.com. We will review your case and provide a final response within 15 business days of receiving the escalation request.

Unresolved disputes may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra, as further detailed in our Terms and Conditions. This Refund Policy is governed by the laws of India, including the Consumer Protection Act, 2019, which grants consumers rights to seek redressal for unfair trade practices.

11. Updates to This Policy

CloudsAvenue TechSolutions LLP reserves the right to revise this Refund Policy at any time. Changes will be reflected on www.junglore.com with an updated 'Last Updated' date. The policy applicable to your booking will be the version in effect at the date your booking was confirmed. We encourage you to review this policy before making or modifying a booking.

12. Contact Us

For all cancellation requests, refund queries, or policy clarifications, please reach out to us through:

Junglore – A Flagship Brand of CloudsAvenue TechSolutions LLP
Website: www.junglore.com
Email: [email protected]