Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register, book an expedition, or contact us, we may collect:

• Full name, email address, phone number, and date of birth
• Billing and payment information (processed securely via third-party payment gateways)
• Government-issued ID details required for forest department and park authority permits
• Nationality, number of travellers, and special requirements (e.g., accessibility needs, dietary preferences)
• Communication records including emails, chat messages, and support queries

1.2 Information Collected Automatically

When you use our website or AI tools, we automatically collect:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent, click patterns, and referring URLs
• Location data (if you grant permission) to personalise safari recommendations
• Cookies and similar tracking technologies (see Section 8 for details)

1.3 Information from Our AI Gate Prediction Tool

When you use our AI-powered gate recommendation feature, we collect:

• Your preferred travel dates, safari destination, and zone preferences
• Interactions with the prediction tool including selected gates and booking outcomes
• Aggregated and anonymised behavioural data used to improve model accuracy

1.4 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions for transaction verification
• Forest departments and park authorities for permit validation
• Travel partners, accommodation providers, and transport operators engaged for your expedition

2. How We Use Your Information

CloudsAvenue TechSolutions LLP uses the information collected for the following purposes:

• Processing and confirming your safari bookings and issuing permits
• Providing and improving the AI gate prediction tool and overall platform experience
• Communicating with you about bookings, updates, itinerary changes, and safety advisories
• Verifying your identity and complying with legal obligations including forest department requirements
• Processing payments and preventing fraud
• Sending promotional communications, newsletters, and offers (only with your consent)
• Conducting internal analytics, research, and model training to improve our services
• Responding to customer support queries and resolving disputes
• Complying with applicable laws, regulations, and government requests

3. AI Gate Prediction Tool & Your Data

Our AI-powered gate recommendation system processes your travel preferences, booking history, and anonymised platform usage data to generate safari gate suggestions. Please note:

• Your personal data is never used to directly train our AI models without anonymisation.
• Aggregated, non-identifiable data may be used to improve prediction accuracy over time.
• AI-generated recommendations do not constitute personalised professional advice. You retain full control over your booking decisions.
• You may opt out of data usage for AI model improvement by contacting us at www.junglore.com.

4. Sharing of Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party vendors to support our operations, including payment processors, cloud hosting providers, email service providers, and analytics platforms. These parties are contractually bound to handle your data securely and only for specified purposes.

4.2 Safari & Expedition Partners

To fulfil your booking, we share necessary details (name, ID, nationality, dates) with forest departments, park authorities, accommodation partners, and transport operators as required for permits and expedition management.

4.3 Legal & Regulatory Obligations

We may disclose your information when required by law, court order, or government authority, or to protect the rights, safety, and property of CloudsAvenue TechSolutions LLP, our users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or restructuring of CloudsAvenue TechSolutions LLP, your information may be transferred as part of the business assets, subject to the same privacy protections outlined in this policy.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Booking and transaction records are retained for a minimum of 7 years in compliance with Indian tax and financial laws.
• Government ID details submitted for permit purposes are retained only for the duration required by forest department regulations.
• Marketing preferences and communication records are retained until you withdraw consent or request deletion.
• Anonymised usage and AI training data may be retained indefinitely for analytical and model improvement purposes.

6. Data Security

CloudsAvenue TechSolutions LLP implements industry-standard technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through www.junglore.com
• Secure, access-controlled servers hosted with reputable cloud providers
• Regular security audits, vulnerability assessments, and staff data privacy training
• Restricted internal access to personal data on a need-to-know basis

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

7. Your Rights

As a user of our platform, you have the following rights with respect to your personal data:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Correction – Request correction of inaccurate or incomplete information.
• Right to Deletion – Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent – Withdraw consent for marketing communications or AI data usage at any time.
• Right to Data Portability – Request your data in a structured, commonly used format where applicable.
• Right to Object – Object to the processing of your data for direct marketing or profiling purposes.

To exercise any of these rights, please contact us through www.junglore.com. We will respond to your request within 30 days in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These include:

• Essential Cookies – Required for the website to function correctly, including session management and booking flows.
• Analytics Cookies – Help us understand how users interact with our platform (e.g., Google Analytics).
• Preference Cookies – Remember your settings such as language, location, and saved safari preferences.
• Marketing Cookies – Used to serve relevant promotions and track campaign effectiveness (only with consent).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and booking tools.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without verifiable parental or guardian consent. If a booking includes a minor, the accompanying adult is responsible for providing consent and ensuring compliance with this policy. If you believe we have inadvertently collected data from a minor, please contact us immediately through www.junglore.com.

10. Third-Party Links

Our website may contain links to third-party websites including partner accommodations, travel blogs, or park authority portals. CloudsAvenue TechSolutions LLP is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, CloudsAvenue TechSolutions LLP has designated a Grievance Officer to address privacy-related concerns. If you have any complaints or queries regarding the handling of your personal data, please reach out to us through www.junglore.com. We will acknowledge your complaint within 48 hours and resolve it within 30 days.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The 'Last Updated' date at the top of this document will reflect any revisions. We encourage you to review this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the revised policy.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts in India.

14. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Junglore – A Flagship Brand of CloudsAvenue TechSolutions LLP
Website: www.junglore.com
Email: [email protected]