Terms & Conditions

1. Definitions

For the purposes of these Terms, the following definitions apply:

• ‘Platform’ refers to www.junglore.com, its mobile interfaces, booking system, AI gate prediction tool, and all related digital services.
• ‘Content’ refers to all text, data, graphics, photographs, illustrations, logos, audio-visual material, and other material available on or through the Platform.
• ‘User Content’ refers to any content, including photographs, reviews, or feedback, submitted by users to the Platform.
• ‘Booking’ refers to any confirmed reservation for a wildlife safari or expedition made through the Platform.
• ‘AI Tool’ refers to the AI-powered gate prediction and recommendation feature offered on the Platform.
• ‘Personal Data’ refers to any information relating to an identified or identifiable natural person, as defined under the Digital Personal Data Protection Act, 2023.
• ‘Sensitive Personal Data’ refers to financial information, health data, government ID details, and other categories of data prescribed under applicable Indian law.

2. Acceptance & Modifications

Your use of the Platform constitutes your unconditional acceptance of these Terms. CloudsAvenue TechSolutions LLP reserves the right to amend, update, or replace these Terms at any time. The revised Terms will be posted on www.junglore.com with an updated ‘Last Updated’ date. It is your responsibility to review the Terms periodically. Continued use of the Platform following any modifications constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years of age and possess full legal capacity to enter into binding contracts under Indian law to use our Platform and make bookings. Minors may participate in expeditions only under the supervision of a consenting adult who accepts these Terms on their behalf. By using the Platform, you represent and warrant that you meet all eligibility requirements.

4. Account Registration & Security

To access booking and personalisation features, you may be required to register an account. You agree to:

• Provide truthful, accurate, and complete registration information
• Maintain the confidentiality of your username and password and not share them with any third party
• Notify us immediately upon discovering any unauthorised access to your account via www.junglore.com
• Accept responsibility for all activities conducted through your account

CloudsAvenue TechSolutions LLP reserves the right to suspend or terminate any account found to be in violation of these Terms or involved in fraudulent, unlawful, or harmful activity, without prior notice.

5. Bookings, Payments & Cancellations

5.1 Booking Confirmation

All bookings made through the Platform are subject to availability and applicable park authority approvals. A booking confirmation email constitutes acceptance of your reservation but does not guarantee access to any specific gate, zone, or wildlife area. CloudsAvenue TechSolutions LLP shall not be liable for any gate restrictions or entry denials imposed by park or forest authorities.

5.2 Safari Permits, Valid ID Proof & Non-Transferability

Safari permits for all wildlife reserves and national parks accessible through www.junglore.com are issued by the respective forest departments and park authorities under applicable government regulations. Permits are issued strictly against the valid government-issued identity proof of each individual traveller. Accepted identity documents for permit issuance include:

• Aadhaar Card – issued by the Unique Identification Authority of India (UIDAI)
• Permanent Account Number (PAN) Card – issued by the Income Tax Department of India
• Driving Licence – issued by a competent Regional Transport Authority
• Passport – for Indian nationals and international visitors
• Voter ID Card (EPIC) – issued by the Election Commission of India
• Any other government-issued photo identity document accepted by the relevant forest department or park authority at the time of booking

You are required to provide accurate identity details for each traveller at the time of booking. The name, date of birth, and ID number submitted must exactly match the original identity document that will be presented at the safari gate on the day of the expedition. CloudsAvenue TechSolutions LLP shall not be liable for any entry denial or permit rejection arising from a mismatch between the details submitted and the identity document produced at the gate.

IMPORTANT – PERMITS ARE STRICTLY NON-TRANSFERABLE:
Once a safari permit has been confirmed and issued by the forest department or park authority against a specific individual’s identity proof, the permit is personal to that individual and is strictly non-transferable. This means:

• A permit issued in the name of one individual cannot be transferred to, reused by, or reassigned to any other person under any circumstances.
• No changes to the name, identity document number, or personal details on a confirmed permit will be permitted after issuance, as park authorities do not allow post-issuance amendments.
• If a traveller for whom a permit has been issued is unable to attend the expedition, the permit will be forfeited. A fresh permit will need to be obtained for any replacement traveller, subject to availability, applicable fees, and forest department approval.
• Junglore and CloudsAvenue TechSolutions LLP shall not be responsible for any loss, inconvenience, or expense arising from permit forfeiture due to a traveller’s inability to attend after permit issuance.

Guests are strongly advised to verify the accuracy of all identity details submitted during booking before confirming payment. Once a permit has been applied for with the relevant forest department, corrections to identity details are not guaranteed and may not be possible.

5.3 Pricing & Payment

All prices are displayed in Indian Rupees (INR) inclusive of applicable taxes unless stated otherwise. We reserve the right to revise pricing prior to booking confirmation. Payments are processed securely through third-party payment gateways. We do not store card or financial credentials on our servers.

5.4 Cancellations & Refunds

Cancellation policies and refund eligibility are communicated at the time of booking. As a general framework:

• Cancellations 50 or more days before the expedition: eligible for a full refund with no deductions
• Cancellations 30–49 days before the expedition: eligible for a partial refund subject to applicable processing fees
• Cancellations 15–29 days before the expedition: cancellation charge of up to 50% of booking value
• Cancellations fewer than 15 days before the expedition: generally non-refundable
• No-shows: not eligible for any refund

CloudsAvenue TechSolutions LLP may cancel or reschedule bookings due to weather, conservation advisories, force majeure, or government directives. In such cases, a full refund or alternative booking will be offered.

6. AI Gate Prediction Tool

The AI Tool on our Platform generates safari gate recommendations based on historical data, seasonal patterns, and algorithmic modelling. By using the AI Tool, you acknowledge and agree that:

• Recommendations are probabilistic estimates and not guarantees of wildlife sightings, gate availability, or favourable conditions
• Wildlife behaviour is unpredictable and actual conditions may differ significantly from AI-generated suggestions
• You will not rely solely on AI recommendations when making booking decisions
• You will not attempt to reverse-engineer, copy, replicate, scrape, or commercially exploit the AI Tool or its underlying models
• CloudsAvenue TechSolutions LLP shall not be liable for any loss, dissatisfaction, or unmet expectations arising from your use of or reliance on AI-generated recommendations

7. Image Protection & Photography Rights

7.1 Ownership of Platform Images

All photographs, wildlife images, expedition visuals, maps, illustrations, and other graphic content displayed on www.junglore.com are the exclusive intellectual property of CloudsAvenue TechSolutions LLP or have been licensed to us by their respective creators. These images are protected under the Copyright Act, 1957 (India) and applicable international copyright laws.

You are strictly prohibited from:

• Downloading, copying, reproducing, or distributing any image from the Platform without prior written permission from CloudsAvenue TechSolutions LLP
• Using any Platform images for commercial, promotional, editorial, or any other purpose without a valid licence agreement
• Removing, altering, or obscuring any watermarks, copyright notices, or metadata embedded in Platform images
• Uploading Platform images to social media, third-party websites, or any digital medium without explicit written authorisation
• Using Platform images in AI training datasets, generative models, or any machine-learning application

7.2 User-Submitted Photography

When you submit photographs, safari images, or visual content to the Platform (including through reviews, social features, or competitions), you:

• Represent and warrant that you are the original author and owner of all intellectual property rights in the submitted images
• Confirm that the images do not infringe the rights of any third party, including other individuals photographed during the safari
• Grant CloudsAvenue TechSolutions LLP a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, adapt, publish, and display the submitted images for marketing, promotional, and operational purposes
• Acknowledge that this licence does not transfer ownership of your images to CloudsAvenue TechSolutions LLP
• Agree that CloudsAvenue TechSolutions LLP may attribute submitted images to ‘Junglore Guest’ or your name as provided, at our discretion

7.3 Photography of Wildlife During Expeditions

Junglore encourages responsible photography during safaris. All guests agree to:

• Follow all photography guidelines and restrictions issued by park and forest authorities
• Refrain from using flash photography or drones without explicit written permit from the relevant forest department
• Not photograph, film, or record other guests, staff, or local communities without their informed consent
• Not use expedition photographs for commercial purposes, including stock photography, advertising, or media licensing, without prior written consent from CloudsAvenue TechSolutions LLP

CloudsAvenue TechSolutions LLP reserves the right to use photographs and video footage taken by its expedition guides and staff during your safari for marketing and promotional purposes. If you do not wish to be included in such materials, please notify us in writing before your expedition date.

7.4 Reporting Image Misuse

If you believe any image on our Platform infringes your copyright or has been used without authorisation, please contact us immediately through www.junglore.com with details of the concerned image and proof of ownership. We will investigate and take appropriate action, including removal of the image if warranted, within a reasonable timeframe.

8. Data Protection & Personal Data

8.1 Data Controller

CloudsAvenue TechSolutions LLP acts as the Data Fiduciary (as defined under the Digital Personal Data Protection Act, 2023) for all personal data collected through the Platform. We are committed to processing your personal data lawfully, fairly, and transparently in accordance with applicable Indian data protection laws, including:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000 and IT (Amendment) Act, 2008
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

8.2 Personal Data We Collect

In the course of providing our services, we collect the following categories of personal data:

• Identity data: full name, date of birth, nationality, and government-issued ID details
• Contact data: email address, phone number, and postal address
• Booking data: travel dates, safari preferences, gate choices, and expedition history
• Payment data: transaction records processed via secure third-party payment gateways
• Technical data: IP address, browser type, device identifiers, cookies, and usage data
• AI interaction data: preferences and inputs submitted through the AI gate prediction tool
• User-generated content: photographs, reviews, and feedback submitted to the Platform

8.3 Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity: to process bookings, issue permits, and manage expedition logistics
• Legal obligation: to comply with forest department, park authority, and statutory requirements
• Legitimate interests: to improve our Platform, AI Tool, and customer experience
• Consent: for marketing communications and use of data for AI model improvement (withdrawable at any time)

8.4 Sensitive Personal Data

Government-issued ID details (such as Aadhaar, passport, or driving licence numbers) are classified as Sensitive Personal Data under Indian law. We collect such data solely for the purpose of obtaining required safari permits and forest department approvals, and retain it only for the duration mandated by applicable regulations. We implement heightened security measures for the storage and processing of Sensitive Personal Data.

8.5 Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

• With forest departments, park authorities, and government bodies as required for permit issuance and compliance
• With trusted service providers (payment processors, cloud hosting, email services) bound by confidentiality and data processing agreements
• With safari partners including accommodation providers and transport operators, limited to what is necessary for your expedition
• With law enforcement or regulatory authorities when required by applicable law or court order
• In connection with a business transfer, merger, or acquisition, subject to equivalent data protection commitments

8.6 Data Retention

We retain personal data for the minimum period necessary:

• Booking and financial records: minimum 7 years in compliance with Indian tax and financial laws
• Government ID details: duration required by forest department regulations only
• Account and profile data: for the duration of your account and up to 2 years following account closure
• Marketing data: until consent is withdrawn or an opt-out request is received
• AI interaction data: retained in anonymised form for model improvement purposes

8.7 Data Security

CloudsAvenue TechSolutions LLP implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data in transit through the Platform
• Encrypted storage of personal data on access-controlled, secure cloud infrastructure
• Role-based access controls limiting data access to authorised personnel only
• Regular security audits, penetration testing, and vulnerability assessments
• Staff training on data protection obligations and security protocols

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Data Protection Board of India and, where required, the affected individuals, in accordance with the timelines prescribed under the DPDP Act, 2023.

8.8 Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:

• Right to Access: obtain information about the personal data we hold about you and the basis for its processing
• Right to Correction & Erasure: request correction of inaccurate data or erasure of data no longer necessary for the purposes it was collected
• Right to Grievance Redressal: raise complaints with our Grievance Officer and, if unresolved, with the Data Protection Board of India
• Right to Nominate: nominate an individual to exercise your rights on your behalf in the event of your death or incapacity
• Right to Withdraw Consent: withdraw consent for marketing communications or AI data use at any time, without affecting prior processing

To exercise any of these rights, please submit a request through www.junglore.com. We will acknowledge your request within 48 hours and respond within 30 days.

8.9 Cookies & Tracking

We use cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns, and deliver relevant content. Cookie categories include essential, analytics, preference, and marketing cookies. You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform and AI Tool.

8.10 Cross-Border Data Transfers

Where your personal data is transferred to service providers or infrastructure located outside India, CloudsAvenue TechSolutions LLP ensures that such transfers comply with the conditions prescribed under the DPDP Act, 2023, including entering into Standard Contractual Clauses or equivalent data transfer agreements where applicable.

8.11 Grievance Officer

In accordance with the IT Act, 2000 and the DPDP Act, 2023, CloudsAvenue TechSolutions LLP has designated a Grievance Officer to address data protection concerns. You may contact our Grievance Officer through www.junglore.com. Complaints will be acknowledged within 48 hours and resolved within 30 days. Unresolved complaints may be escalated to the Data Protection Board of India.

9. Intellectual Property

All content on the Platform — including but not limited to text, branding, logos, software, AI tools, wildlife images, maps, and data — is the exclusive intellectual property of CloudsAvenue TechSolutions LLP or its licensors, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, and applicable international laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial expedition planning and booking purposes only. Any reproduction, distribution, modification, public display, or commercial exploitation of Platform content or tools without prior written consent from CloudsAvenue TechSolutions LLP is strictly prohibited and may result in civil and criminal liability.

10. User Conduct & Prohibited Activities

You agree not to use the Platform to:

• Submit false, misleading, or fraudulent information during registration, booking, or any Platform interaction
• Infringe the intellectual property, privacy, or other rights of CloudsAvenue TechSolutions LLP or any third party
• Engage in web scraping, data mining, automated querying, or use of bots without express written consent
• Attempt unauthorised access to any part of our servers, databases, or systems
• Distribute malware, viruses, or any harmful code through the Platform
• Post defamatory, obscene, or unlawful content
• Use Platform images, AI outputs, or booking data for any commercial purpose without authorisation
• Harass, threaten, or harm other users, staff, or third parties through the Platform

Violations may result in immediate account termination, booking cancellation without refund, and civil or criminal legal proceedings.

11. Wildlife Safety & Expedition Conduct

By booking through the Platform, you acknowledge the inherent risks of wildlife safari participation and agree to:

• Follow all safety instructions from Junglore expedition staff, forest guards, and park authorities at all times
• Not disturb, provoke, feed, or harm wildlife or their natural habitat
• Not trespass beyond designated safari zones, tracks, or restricted areas
• Comply with all forest department rules, regulations, and conservation guidelines
• Accept that CloudsAvenue TechSolutions LLP is not liable for any injury, illness, loss, or damage arising from participation in expeditions

Junglore strongly recommends that all participants obtain comprehensive travel and medical insurance covering wildlife safari activities prior to their expedition.

12. Third-Party Services & Links

The Platform may contain links to or integrations with third-party websites, payment processors, accommodation providers, and park authority portals. CloudsAvenue TechSolutions LLP does not endorse or assume responsibility for the content, privacy practices, or reliability of any third-party service. Your interactions with third parties are governed solely by their respective terms and policies.

13. Limitation of Liability

To the maximum extent permitted by applicable Indian law, CloudsAvenue TechSolutions LLP shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages arising from Platform use
• Loss of data, profits, revenue, or business opportunities resulting from reliance on AI Tool outputs
• Service interruptions, errors, or security breaches beyond our reasonable control
• Acts or omissions of third-party service providers, park authorities, or forest departments
• Personal injury, illness, or loss arising during expedition participation
• Unauthorised use of Platform images by third parties beyond our reasonable control

Our total aggregate liability for any claim shall not exceed the amount paid by you for the specific booking to which the claim relates.

14. Indemnification

You agree to indemnify and hold harmless CloudsAvenue TechSolutions LLP, its directors, employees, partners, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Platform, violation of these Terms, infringement of any third-party rights (including intellectual property and data protection rights), or your conduct during an expedition.

15. Force Majeure

CloudsAvenue TechSolutions LLP shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, government actions, park closures, pandemics, civil unrest, cyber-attacks, or any other force majeure event. We will endeavour to notify affected users promptly and offer suitable alternatives or refunds where applicable.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Disputes shall be resolved as follows:

• Good-faith negotiation within 30 days of written notice of the dispute
• If unresolved, arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra
• Language of arbitration: English; arbitral award shall be final and binding

Nothing herein prevents CloudsAvenue TechSolutions LLP from seeking urgent interim or injunctive relief before a competent court.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and CloudsAvenue TechSolutions LLP regarding your use of the Platform and supersede all prior agreements, representations, or understandings on the same subject matter.

19. Contact Us

For any questions, concerns, or requests relating to these Terms — including data protection rights, image usage, or booking matters — please contact us through:

Junglore – A Flagship Brand of CloudsAvenue TechSolutions LLP
Website: www.junglore.com
Email: [email protected]